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Welcome to the
Napa Long Term Care
Ombudsman Website!

Napa LTC Ombudsman provides advocacy services for residents in long-term care facilities in the county of Napa. The services are mandated by Federal and State laws. Our services are free and confidential.

Complaint Form

An Ombudsman is a community volunteer who has been certified by the California Department of Aging to advocate on behalf of residents in long-term care facilities. They must complete a 36-hour state mandated training and do 10 hours of field work. Ombudsmen must also undergo a thorough background check and be fingerprinted. They must complete at least 12 hours of continuing education during the year to maintain their certification. After certification, they must be present at their assigned facility on a regular basis for the purpose of identifying, investigating, and resolving complaints. They keep records as required and make monthly reports. The Ombudsman welcomes volunteers of all backgrounds as each brings a unique perspective to the job.

Online Volunteer Application coming soon!

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