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Welcome to the
Napa Long Term Care
Ombudsman Website!


Napa LTC Ombudsman provides advocacy services for residents in long-term care facilities in the county of Napa. The services are mandated by Federal and State laws. Our services are free and confidential.

Ombudsman
Complaint Form


Ombudsmen...

PROVIDE INFORMATION - to residents, families, and the public on long-term care issues and available services. We are available to speak to individuals or groups on topics such as Resident Rights, Laws and Regulations, Advance Directives, Elder Abuse, Family Councils, and other topics.

MAINTAIN LISTS OF FACILITIES - We keep an up-to-date list of facilities in Napa County, including some basic information about the facilities and the kind of residents they serve.

MAINTAIN CITATION RECORDS - We have the latest inspection results for all facilities in one location, including complaints and annual licensing visits. The public can compare the records of Napa facilities in one location, before making site visits to the facility.

ASSIST WITH PLACEMENT - Ombudsmen know what the facilities are like and what kind of residents live in them, so we suggest which facilities might be appropriate. We do not make recommendations of one facility over another, but we do give information so people can decide for themselves.

VISIT FACILITIES - SNF's once a week and RCFE'S once a month. We respond to complaints as needed.

MONITOR CARE AND RESTRAINTS - We work with facilities to improve care and reduce the need for restraints.

MONITOR ADHERENCE TO LAW - Ombudsmen try to educate facilities in the law and report violations to licensing agencies and/or law enforcement with resident permission.

INVESTIGATE COMPLAINTS - Ombudsmen receive, investigate, and work to resolve complaints made by or on behalf of residents. Complaints can be made directly by calling the Ombudsman Hot Line at 1-800-231-4024.

INVESTIGATE ELDER ABUSE - Ombudsmen are mandated by California law to receive and investigate reports of suspected abuse in licensed facilities.


The Ombudsman works with Adult Protective Services and local law enforcement, as well as with the State Attorney General's Medi/Cal Fraud Unit.


REPORT VIOLATIONS OF LAW - With resident's permission, reports are made to licensing agencies, law enforcement, and the Attorney General as needed.

ADVOCATE FOR RESIDENTS - The mission of the California Ombudsman Program is to advocate for the dignity, quality of life, and quality of care for all residents in long-term care facilities. We provide a voice to those elders who are the most vulnerable.

MEDIATE DISPUTES - Ombudsmen work to bring residents together with families and facilities and to bring differing family members together if needed, providing a calm voice of reason in sometimes difficult situations.

EDUCATE FAMILY AND STAFF - On laws, residents' rights, and local resources available to help residents and families.

HELP WITH RESIDENT COUNCILS - Ombudsmen provide information on creating and sustaining resident councils so residents can advocate for themselves.

HELP WITH FAMILY COUNCILS - We provide information on creating and running family groups to help families deal with resident issues.

WITNESS ADVANCE DIRECTIVES - California law requires Ombudsmen to witness Advance Directives for Health Care to protect vulnerable residents from being taken advantage of. All services are free and confidential.

© 2009-2011 Napa Long Term Care Ombudsman. All Rights Reserved.